The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

• Name
• Mailing or street address
• Date of birth
• Email address
• Phone number

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym.

However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

We collect your personal information directly from you when you:

• Interact with us over the phone
• Interact with us in person
• Interact with us online
• Participate in surveys or questionnaires
• Attend a PRX Vault event
• Subscribe to our mailing list
• Apply for a position with us as an employee, contractor or volunteer

We may also collect your personal information from third parties or through publicly available sources.

We collect your personal information from these third parties so that we can create market insight reports.

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• Provide you with information or services that you request from us
• Deliver to you a more personalised experience and service offering
• Improve the quality of the services we offer
• Internal administrative purposes
• Marketing and research purposes

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• Our third-party service providers (for example, our IT providers)
• Our marketing providers
• Our professional services advisors

We may also disclose personal information to facilitate the issue and distribution of prepaid debit cards that cardholders can use as part of the PRX Vault program.

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in the United States of America.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

• You have given us your consent to disclose personal information to that third party
• We reasonably believe that the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Principles (APPs) and that such law or scheme can be enforced
• The disclosure is required or authorised by an Australian law or court / tribunal order

PRX Vault will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• Maintaining robust physical security of our premises and databases / records
• Restricting access to only personnel who need that personal information to effectively provide services to you
• Implementing technological measures (for example, anti-virus software and firewalls)

Our digital channels use common technologies to help us deliver a secure and optimised experience.

Cookies

The PRX Vault website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the PRX Vault website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use cookies, you can amend your browser settings so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses analytics services (such as Google Analytics) to help us better understand visitor traffic so we can improve our services.

Although this data is mostly anonymous, it is possible that under certain circumstances we may connect it to you.

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.

These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods.

If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication or by contacting us using the details set out in the “How to contact us” section below.

In addition, we may also use or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third-party websites).

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

PRX Vault will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should contact us and we will usually respond within 7 days. We will deal with such a request by following the procedure outlined below:

• Please email all requests to

PRX Vault website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third-party website.

We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website.

Third-party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

For complaints about how PRX Vault handles, processes or manages your personal information, please contact us via email at . We may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 7 days for PRX Vault to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction.

If you are not satisfied with PRX Vault’s response to a complaint, you have the right to contact the Office of the Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

• Email: